Hardwood, Laminate, Vinyl and Cork Flooring Returns

General Returns

You may initiate a return for an item(s) within 30 days of receipt for a full refund of the original payment. Returns requested between 31 and 60 days after receipt will only qualify for store credit. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.

To qualify for a general return, the item(s):

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging
  • Must not have any writing on the original packaging
  • Must not be missing pieces
  • Must not be clearance/liquidations/closeout
  • Must not be an appliance (appliances only qualify if defective)

How to Set Up a Return Online

  1. Click on the 'Find My Order' button below
  2. Log in to your account, or sign in as a guest
  3. Select the order(s) you wish to return
  4. Click on ‘Setup Return’

Need to find your order? Click Here

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Returns Information
Questions About Returns